We talked earlier this month about possible blind spots in our current view of reality related to our workplace culture. Here are a few thoughts on ways to reduce blind spots. These ideas are embedded in our soon to be released Results Coaching Next Steps: Leading for Growth and Change.
- Listen to understand from the other person’s perspective.
- Refrain from jumping to conclusions that may or may not be accurate, or seeking to impose our own views rather than understanding their views.
- Use the skill of paraphrasing in responses to demonstrate respect, understanding and make connections so that the person feels safe to continue.
- If people do not feel safe to continue- they will shut down or elevate an aggressive state (fight, flight or freeze). This is a Trust Buster.
- Hormones are released in the brain (Oxytocin – feel good hormone, or Cortisol – feel bad hormone). We seek Trust Building.
- Maintain an attitude of presuming positive intent, which shows up in our language and our internal thoughts. Remember, chemical reactions are happening internally for everyone during a conversation.
- Ask discovery/powerful questions where you do not already have the answers.
- This is what coach-leaders do.
- If you ask questions where you already know the answers – that is called a leading question and that is not the behavior of a coach leader.
Vicky Dearing, PCC, M. Ed.
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