“Many people think we can think for other people, yet when it comes to the way we process information, our brains are dramatically different. What we think another person should be doing is what OUR brain might do, which is very unlikely to be the right idea for another person.” (David Rock, Quiet Leadership, 2006)

So What Do We Do? We use Intentional Communication Skills of

• Committed Listening
• Powerful Paraphrasing
• Presuming Positive Intent
• Reflective Feedback

When people change the way they listen to another person, and give that person full presence – letting go of unproductive patterns of listening (like judgmental listening, solution listening, inquisitive listening and autobiographical listening) it offers an increased opportunity for the other person to “feel” safe and respected and thus they will open up. When this happens – relationships become stronger. We listen first and then speak intentionally and concisely.

Join us for one of our upcoming seminars to learn more about ways to lead others and enrich results and relationships.