Listening is the most precious gift coach leaders can give to others. Key behaviors that support active listening are reflected in the following mnemonic.

L—LEAN into the conversation; show that you care, that you are interested
I—INVESTIGATE the purpose for the conversation. What does the person want as a result of this dialogue? What do they want from you specifically? If the issue is emotionally charged, they may only want you to listen.
S—STAY with the conversation. Set aside any distractions/solutions.
T—TEST your understanding; paraphrase, ask clarifying questions
E—ENTERTAIN possibilities or options the individual is considering.
N—NOTE next steps if appropriate; clarify how you can support the person and/or hold them accountable.

When coach leaders model the gift of listening, others incorporate that skill into their repertoire. Listening is truly one gift in life that keeps on giving.

By Edna Harris, PCC