Feedback That Works

This time of the year is heavy on feedback in our systems; summative evaluations, performance reviews, contract renewals; all bring levels of stress to the receiver as well as the giver. The vast majority of the feedback given is to people who are doing great work and good work – it’s so easy to say…

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Watch Out For Emotional Triggers

Feedback seems to be as abundant as bad weather sometimes and what we are not doing well seems to stay on the “to do” list. Why does it always provoke a reaction? What is that trigger? Stone and Heen offer in their book, Thanks for the Feedback, three triggers to watch for and reflect upon.…

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Ways to Calm Down an Angry Person

When’s the last time you tried to get through to someone during a difficult situation? When’s the last time you tried to calm down someone who was acting hostile, angry and argumentative? If Mark Goulston, author of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone can train police officers and U.S. Federal…

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Moving Away From Miscommunication

While I was planning for a recent birthday club event, I was reminded how important it is to use language that clearly communicates your intent. Although I hosted the affair, the person who coordinates these events sent out the email with all the details for the party. As I was finalizing the food preparations, I…

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Coaching Conversations That Make That Difference

Developing our skills as leadership coaches allows us the privilege of focusing attention on our colleagues during our many conversations we have during the year. As we join with our colleagues, we focus light and attention on the topics of the day. This spotlight lends itself to shining a light on their good intentions, reflecting…

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Let Attitude Lead Your Conversations

My coaching clients often want to talk with me about an important, or stressful, conversation they are preparing to have with someone. They often begin by discussing the message they want to deliver. Instead, I ask them to start by thinking about how they want to “show up.” What values and characteristics are important for…

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Facing Down the Have-To Gremlins

This is the time of year when the “doldrums” can set in. It is a time when the have-to’s begin to take center stage in our work. You know what I am talking about — those things we have to do — organizing testing of students, preparing for teacher negotiations, completing teacher evaluations. These are…

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Three Quick Pointers for Holding Difficult Conversations

As a volunteer for a charitable organization, I find myself working for a leader who operates like a deductive mentor; she micro manages, fault finds, and blames others. Her concept of leadership is “you do it my way or get out of the way.” Since I am a volunteer, it would be easy to simply…

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Get Back on Track With What YOU Want…

While I was in the classroom, I got an email from a teacher who wanted to talk with me about a student issue. As I walked to her class I was thinking to myself, ‘Don’t be a solution listener.’ I listened to the issue, paraphrased what she was telling me, and then proceeded to ask…

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